Handling Difficult Conversations
Completed by Sujata Nath
September 24, 2025
2 hours (approximately)
Sujata Nath 's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: De-escalation Techniques
- Category: Communication
- Category: Leadership
- Category: Communication Strategies
- Category: Leadership Development
- Category: Verbal Communication Skills
- Category: Assertiveness
- Category: Team Performance Management
- Category: Discussion Facilitation
- Category: Professional Development
- Category: Interpersonal Communications
- Category: Emotional Intelligence
