Create a services customer satisfaction process
Completed by Horacio Gnancadja
October 14, 2025
1 hours (approximately)
Horacio Gnancadja's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
- Category: Integrated Marketing Communications
- Category: Customer Engagement
- Category: Customer Analysis
- Category: Customer Insights
- Category: Customer Relationship Management
- Category: Process Design
- Category: Business Process
- Category: Loyalty Programs
- Category: Cross-Channel Marketing
- Category: Process Mapping
- Category: Customer experience improvement
- Category: Service Design
