Handling Difficult Conversations
Completed by Melanie Kaufmann
August 4, 2025
2 hours (approximately)
Melanie Kaufmann's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Verbal Communication Skills
- Category: Interpersonal Communications
- Category: People Management
- Category: Communication Strategies
- Category: Staff Management
- Category: Tactfulness
- Category: Emotional Intelligence
- Category: Empathy
- Category: Discussion Facilitation
- Category: Assertiveness
- Category: Team Performance Management
- Category: Conflict Management
