Introduction to Crisis Management and Crisis Communication
Completed by Andrew Howells
January 26, 2026
7 hours (approximately)
Andrew Howells's account is verified. Coursera certifies their successful completion of Introduction to Crisis Management and Crisis Communication
What you will learn
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Skills you will gain
- Category: Emergency Response
- Category: Communication Planning
- Category: Case Studies
- Category: Corporate Communications
- Category: Internal Communications
- Category: Contingency Planning
- Category: Crisis Management
- Category: Stakeholder Communications
- Category: Communication Strategies
- Category: Strategic Communication
