Customer Service
Completed by Melissa Burgess
May 14, 2026
8 hours (approximately)
Melissa Burgess's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
Apply active listening and emotional support techniques to create positive first impressions during face-to-face interactions.
Implement best practices across remote communication channels, including phone, email, live chat, and social media.
Manage difficult or angry customers and execute the service recovery process to turn complaints into customer loyalty.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: Customer experience improvement
- Category: Brand Loyalty
- Category: Customer Support
- Category: Customer Retention
- Category: Crisis Management
- Category: Active Listening
- Category: Customer Inquiries
- Category: Customer Engagement
- Category: Interpersonal Communications
- Category: Communication
- Category: Customer Complaint Resolution
- Category: Communication Strategies
