Social Listening
Completed by Thi Phuong Linh Ha
March 2, 2026
1 hours (approximately)
Thi Phuong Linh Ha's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Analytical Skills
- Category: Strategic Decision-Making
- Category: Data-Driven Decision-Making
- Category: Customer Engagement
- Category: Web Presence
- Category: Social Media Marketing
- Category: Continuous Monitoring
- Category: Social Media Analytics
- Category: Market Trend
- Category: Social Media Strategy
- Category: Social Media
- Category: Strategic Thinking
