Social Listening
Completed by Thi Phuong Linh Ha
March 2, 2026
1 hours (approximately)
Thi Phuong Linh Ha's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Social Media Strategy
- Category: Customer Engagement
- Category: Brand Management
- Category: Social Media Analytics
- Category: Trend Analysis
- Category: Customer Insights
- Category: Business Strategy
- Category: Continuous Monitoring
- Category: Market Trend
- Category: Digital Marketing Tools
- Category: Web Presence
- Category: Social Media Marketing
