Generative AI for Customer Experience Optimization
Completed by Patricia Spicacci Rigonati Uchida
November 21, 2025
9 hours (approximately)
Patricia Spicacci Rigonati Uchida's account is verified. Coursera certifies their successful completion of Generative AI for Customer Experience Optimization
What you will learn
Identify how AI enhances sentiment detection, emotional intelligence, and customer engagement.
Apply Salesforce, Freshdesk AI, LiveChatAI, and n8n to automate multichannel support workflows.
Analyze customer feedback with OpenAI to extract insights and predict satisfaction trends.
Design integrated AI-driven customer experience strategies that boost efficiency and satisfaction.
Skills you will gain
- Category: Generative AI
- Category: Customer Service
- Category: Customer Support
- Category: Artificial Intelligence
- Category: Customer Analysis
- Category: Customer Communications Management
- Category: Customer Engagement
- Category: Salesforce
- Category: Customer Data Management
- Category: Customer Relationship Management
- Category: Workflow Management
- Category: Emotional Intelligence
