Mastering Customer Success
Completed by Oluwadunsin Falayi
April 30, 2026
14 hours (approximately)
Oluwadunsin Falayi's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Business Metrics
- Category: Customer Service
- Category: Account Strategy
- Category: Company, Product, and Service Knowledge
- Category: Key Performance Indicators (KPIs)
- Category: Customer Data Management
- Category: Crisis Management
- Category: Stakeholder Engagement
- Category: Customer Relationship Building
- Category: Product Knowledge
