Master TQM and Six Sigma: Build Quality, Reduce Errors
Completed by Zine El Abidine Kamel
December 27, 2025
13 hours (approximately)
Zine El Abidine Kamel's account is verified. Coursera certifies their successful completion of Master TQM and Six Sigma: Build Quality, Reduce Errors
What you will learn
Analyze quality culture and apply customer-centric CRM strategies for excellence.
Implement QA systems, PPC techniques, and the PDCA cycle to optimize operations.
Apply Six Sigma tools and the DMAIC framework for sustainable process improvement.
Skills you will gain
- Category: Customer Engagement
- Category: Quality Improvement
- Category: Customer Relationship Management
- Category: Production Management
- Category: Customer Relationship Building
- Category: Operational Excellence
- Category: Continuous Improvement Process
- Category: Quality Assurance and Control
- Category: Risk Analysis
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
- Category: Product Quality (QA/QC)
