Manage Abrasive Workplace Behavior With Backbone
Completed by Anthony W. Jackson
September 2, 2025
3 hours (approximately)
Anthony W. Jackson's account is verified. Coursera certifies their successful completion of Manage Abrasive Workplace Behavior With Backbone
What you will learn
Identify abrasive workplace behavior (otherwise known as unacceptable conduct).
Motivate employees to correct abrasive behavior through Courageous Conduct Intervention®.
Learn how to intervene even if you haven’t directly observed the abrasive behavior.
Deal with defensiveness confidently and with compassion.
Skills you will gain
- Category: Employee Retention
- Category: Organizational Leadership
- Category: Employee Performance Management
- Category: Workplace Bullying Intervention
- Category: Disciplinary Procedures
- Category: Composure
- Category: Overcoming Objections
- Category: Self-Awareness
- Category: Accountability
- Category: People Management
- Category: Leadership and Management
- Category: Business Leadership
