Customer Service
Completed by Han Ngoc Vo Pham
March 6, 2026
8 hours (approximately)
Han Ngoc Vo Pham's account is verified. Coursera certifies their successful completion of Customer Service
What you will learn
Apply active listening and emotional support techniques to create positive first impressions during face-to-face interactions.
Implement best practices across remote communication channels, including phone, email, live chat, and social media.
Manage difficult or angry customers and execute the service recovery process to turn complaints into customer loyalty.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: Brand Loyalty
- Category: Customer Engagement
- Category: Communication
- Category: Interpersonal Communications
- Category: Greeting Customers
- Category: Service Recovery
- Category: Customer and Client Support
- Category: Customer Service
- Category: Customer experience improvement
- Category: Active Listening
- Category: Crisis Intervention
- Category: Customer Relationship Building
