Community Moderation and Conflict Resolution
Completed by Daniela Fama'
May 7, 2026
24 hours (approximately)
Daniela Fama''s account is verified. Coursera certifies their successful completion of Community Moderation and Conflict Resolution
What you will learn
Create and apply community guidelines that promote safe, inclusive interactions
Moderate online communities using structured, consistent, and fair practices
Resolve conflicts and manage sensitive situations with confidence and professionalism
Use AI tools to assist moderation, identify issues, and improve community safety
Skills you will gain
- Category: Policy Development
- Category: AI Integrations
- Category: Ethical Standards And Conduct
- Category: Diversity Equity and Inclusion Initiatives
- Category: Crisis Intervention
- Category: Incident Management
- Category: Automation
- Category: Diversity Awareness
- Category: Community Development
- Category: Mediation
- Category: De-escalation Techniques
- Category: Discussion Facilitation
