Handling Difficult Conversations
Completed by Fang Du
May 15, 2025
2 hours (approximately)
Fang Du's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Communication Strategies
- Category: Leadership Development
- Category: Emotional Intelligence
- Category: Team Performance Management
- Category: Assertiveness
- Category: Professional Development
- Category: Interpersonal Communications
- Category: People Management
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
- Category: Verbal Communication Skills
