AI for Customer Experience with Chatbots and Analytics
Completed by Lakshay Kalra
June 10, 2026
3 hours (approximately)
Lakshay Kalra's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Predictive Analytics
- Category: Data-Driven Decision-Making
- Category: Customer Insights
- Category: Customer Service
- Category: Brand Loyalty
- Category: Agentic Workflows
- Category: Artificial Intelligence
- Category: Customer experience strategy (CX)
- Category: Google Gemini
- Category: Customer Engagement
