ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by James Dix
December 2, 2025
3 hours (approximately)
James Dix's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: AI Enablement
- Category: Operational Efficiency
- Category: Service Management
- Category: Digital Transformation
- Category: AI Workflows
- Category: Event Monitoring
- Category: Self Service Technologies
- Category: Performance Analysis
- Category: Service Improvement
- Category: IT Service Management
- Category: Automation
- Category: Workflow Management
