Cisco Certified Support Technician IT Support 100-140 Unit 1
Completed by Milene Silva da Cruz
December 16, 2025
2 hours (approximately)
Milene Silva da Cruz's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 1
What you will learn
Understand the core responsibilities and daily tasks of IT support and help desk professionals.
Master effective ticket queue management, time management, and customer communication.
Learn best practices for creating detailed, useful documentation to support ongoing IT operations.
Gain insights into leveraging your existing tech experience and preparing for CCST IT Support certification.
Skills you will gain
- Category: Technical Documentation
- Category: Technical Support and Services
- Category: Hardware Troubleshooting
- Category: End User Training and Support
- Category: Issue Tracking
- Category: Software Documentation
- Category: Technical Support
- Category: Help Desk Support
- Category: Desktop Support
