Social Listening
Completed by Nicole Parondo-Peña
April 29, 2026
1 hours (approximately)
Nicole Parondo-Peña's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Web Presence
- Category: Business Strategy
- Category: Continuous Monitoring
- Category: Customer Engagement
- Category: Social Media Strategy
- Category: Market Trend
- Category: Digital Marketing Tools
- Category: Social Media
- Category: Strategic Thinking
- Category: Social Media Management
- Category: Brand Management
- Category: Social Media Analytics
