Managing Conflict
Completed by Guan Hoe Wan
September 21, 2025
2 hours (approximately)
Guan Hoe Wan's account is verified. Coursera certifies their successful completion of Managing Conflict
What you will learn
Develop essential skills for handling conflict calmly and effectively
Apply proven techniques to resolve workplace disputes while maintaining relationships
Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model
Skills you will gain
- Category: Teamwork
- Category: Relationship Management
- Category: Collaboration
- Category: Professionalism
- Category: Active Listening
- Category: Culture Transformation
- Category: Emotional Intelligence
- Category: Interpersonal Communications
- Category: Accountability
- Category: Conflict Management
