Dealing With Angry Customers In Customer Service
Completed by Loretta Ozioma Samson
April 19, 2026
hours (approximately)
Loretta Ozioma Samson's account is verified. Coursera certifies their successful completion of Dealing With Angry Customers In Customer Service
Skills you will gain
- Category: Verbal Communication Skills
- Category: Customer Relationship Building
- Category: Customer Retention
- Category: Empathy & Emotional Intelligence
- Category: Communication Strategies
- Category: Communication
- Category: Service Recovery
- Category: Conflict Management
- Category: Empathy
- Category: De-escalation Techniques
- Category: Emotional Intelligence
- Category: Customer Complaint Resolution
