ITIL 4: Core Principles and Components
Completed by Micole Shahime Walters
April 5, 2026
5 hours (approximately)
Micole Shahime Walters's account is verified. Coursera certifies their successful completion of ITIL 4: Core Principles and Components
What you will learn
Adopt the seven ITIL guiding principles to focus on customer experience, collaborate across teams, and optimize processes through automation.
Map out inputs and outputs across the service value chain activities, including planning, engagement, design, and delivery.
Use the structured seven-step continual improvement model to define your vision, take strategic action, and maintain project momentum.
Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".
Skills you will gain
- Category: Automation
- Category: Information Technology
- Category: Asset Management
- Category: Service Management
- Category: Governance
- Category: Information Technology Infrastructure Library
- Category: Information Technology Operations
- Category: IT Service Management
- Category: Operations Management
- Category: Operations
