ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by Niharika Manubolu
May 18, 2026
3 hours (approximately)
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What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: AI Enablement
- Category: Digital Transformation
- Category: Event Monitoring
- Category: AI Workflows
- Category: Self Service Technologies
- Category: Automation
- Category: Operational Efficiency
- Category: IT Service Management
- Category: Service Improvement
- Category: Performance Analysis
- Category: ServiceNow
- Category: Process Design
