Generative AI Essentials for Customer Service
Completed by MOHAMED FADI ALZOUBI
May 29, 2026
10 hours (approximately)
MOHAMED FADI ALZOUBI's account is verified. Coursera certifies their successful completion of Generative AI Essentials for Customer Service
What you will learn
Define Generative AI fundamentals and prompt design principles for effective customer service.
Apply ChatGPT, Claude, Google AI Studio, and Copilot to craft, test, and refine effective customer prompts.
Analyze customer inquiries using Zendesk AI and Kommunicate to deliver personalized support.
Create AI-driven knowledge bases and self-service portals with Notion AI and Freshdesk.
Skills you will gain
- Category: Customer and Client Support
- Category: ChatGPT
- Category: Prompt Engineering
- Category: AI Personalization
- Category: AI Workflows
- Category: Generative AI Agents
- Category: Generative AI
- Category: Content Performance Analysis
- Category: Customer Service
- Category: Microsoft Copilot
- Category: Customer experience improvement
- Category: Self Service Technologies
