Mastering Customer Success
Completed by Celene Martin
April 19, 2026
14 hours (approximately)
Celene Martin's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer experience improvement
- Category: Performance Metric
- Category: Customer Success Management
- Category: Customer Service
- Category: Business Metrics
- Category: Product Knowledge
- Category: Account Strategy
- Category: Customer Insights
- Category: Customer Relationship Management
- Category: Customer Relationship Management (CRM) Software
- Category: Stakeholder Engagement
- Category: Customer Relationship Building
