Mastering Customer Success
Completed by Denise Roberta Fedozzi dos Santos
May 18, 2026
14 hours (approximately)
Denise Roberta Fedozzi dos Santos's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer experience improvement
- Category: Account Management
- Category: Performance Metric
- Category: Customer Insights
- Category: Customer Service
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Business Metrics
- Category: Product Knowledge
- Category: Stakeholder Engagement
- Category: Customer Relationship Building
- Category: Customer Relationship Management
