GenAI for Customer Insights
Completed by Kevin Lee Ashby
May 7, 2026
2 hours (approximately)
Kevin Lee Ashby's account is verified. Coursera certifies their successful completion of GenAI for Customer Insights
What you will learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Skills you will gain
- Category: Data Analysis
- Category: Customer Insights
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Predictive Analytics
- Category: Data-Driven Decision-Making
- Category: Business Intelligence
- Category: Generative AI
- Category: AI Personalization
- Category: Customer Analysis
- Category: User Feedback
- Category: Artificial Intelligence
