Conversation Design for Chatbots & Voice Assistants
Completed by Rachel Broviak
February 11, 2026
14 hours (approximately)
Rachel Broviak's account is verified. Coursera certifies their successful completion of Conversation Design for Chatbots & Voice Assistants
What you will learn
Apply natural language principles to create human-like interactions
Design systems that recognize and respond to user intent
Document and structure multi-turn conversational pathways
Skills you will gain
- Category: Design Research
- Category: Usability Testing
- Category: User Flows
- Category: Persona (User Experience)
- Category: User Experience Design
- Category: Data Ethics
- Category: Usability
- Category: Multimodal Prompts
- Category: Context Management
- Category: Prototyping
- Category: Interaction Design
- Category: Natural Language Processing
