ServiceNow System Administrator from Zero to Hero
Completed by Marko Lauer
January 7, 2026
5 hours (approximately)
Marko Lauer's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: ServiceNow
- Category: Role-Based Access Control (RBAC)
- Category: Identity and Access Management
- Category: Scripting
- Category: User Provisioning
- Category: Service Management
- Category: Content Management
- Category: Data Security
- Category: Email Automation
- Category: Automation
- Category: Security Controls
- Category: User Accounts
