AI for Customer Experience with Chatbots and Analytics
Completed by Thais Novaes Martins de Oliveira
January 19, 2026
3 hours (approximately)
Thais Novaes Martins de Oliveira's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Google Gemini
- Category: Brand Loyalty
- Category: Customer Service
- Category: Customer experience improvement
- Category: Predictive Analytics
- Category: Agentic Workflows
- Category: Data-Driven Decision-Making
- Category: Responsible AI
- Category: Artificial Intelligence
- Category: Generative AI
- Category: Customer Engagement
- Category: Driving engagement
