ITIL V4 Introduction to Service Management Concept
Completed by Sergio Ivan Sosa Aguilar
May 25, 2026
8 hours (approximately)
Sergio Ivan Sosa Aguilar's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: IT Management
- Category: Change Management
- Category: Risk Management
- Category: Business Process Management
- Category: Continuous Improvement Process
- Category: Value Propositions
- Category: Stakeholder Management
- Category: Stakeholder Engagement
- Category: Technical Management
- Category: IT Service Management
- Category: Information Technology Infrastructure Library
- Category: Service Improvement
