Generative AI Essentials for Customer Service
Completed by Fatima Marlene Lucas De Ponte
July 24, 2026
10 hours (approximately)
Fatima Marlene Lucas De Ponte's account is verified. Coursera certifies their successful completion of Generative AI Essentials for Customer Service
What you will learn
Define Generative AI fundamentals and prompt design principles for effective customer service.
Apply ChatGPT, Claude, Google AI Studio, and Copilot to craft, test, and refine effective customer prompts.
Analyze customer inquiries using Zendesk AI and Kommunicate to deliver personalized support.
Create AI-driven knowledge bases and self-service portals with Notion AI and Freshdesk.
Skills you will gain
- Category: Microsoft Copilot
- Category: Customer and Client Support
- Category: Generative AI Agents
- Category: AI Personalization
- Category: ChatGPT
- Category: Customer Communications Management
- Category: Customer Insights
- Category: Self Service Technologies
- Category: Customer experience improvement
- Category: Customer Inquiries
- Category: Prompt Engineering
- Category: Customer Support
