Mastering Customer Success
Completed by Wesley Shi
April 3, 2026
14 hours (approximately)
Wesley Shi's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Management
- Category: Account Strategy
- Category: Key Performance Indicators (KPIs)
- Category: Customer Insights
- Category: Customer Retention
- Category: Business Metrics
- Category: Customer Service
- Category: Customer Success Management
- Category: Operational Excellence
- Category: Account Management
- Category: Performance Metric
- Category: Customer Engagement
