IT Service Management: Career Guide
Completed by Deepa Atnurkar
November 14, 2025
8 hours (approximately)
Deepa Atnurkar's account is verified. Coursera certifies their successful completion of IT Service Management: Career Guide
What you will learn
Define ITSM and its core principles in modern business environments.
Identify key elements in service management and their functions.
Understand the strategic value of service management in organizations.
Skills you will gain
- Category: Strategic Communication
- Category: Continuous Improvement Process
- Category: Business Transformation
- Category: IT Management
- Category: Information Technology
- Category: Stakeholder Communications
- Category: Professional Networking
- Category: IT Service Management
- Category: Information Technology Infrastructure Library
- Category: Digital Transformation
- Category: Service Management
- Category: People Development
