ServiceNow System Administrator from Zero to Hero
Completed by Christopher Hutton
September 17, 2025
5 hours (approximately)
Christopher Hutton's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Business Process Automation
- Category: ServiceNow
- Category: User Accounts
- Category: Role-Based Access Control (RBAC)
- Category: Service Management
- Category: Content Management
- Category: Scripting
- Category: Information Management
- Category: User Provisioning
- Category: Database Application
- Category: Security Controls
- Category: Data Security
