GenAI for Customer Insights
Completed by Pooja Daswani
July 5, 2026
2 hours (approximately)
Pooja Daswani's account is verified. Coursera certifies their successful completion of GenAI for Customer Insights
What you will learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Skills you will gain
- Category: Generative AI
- Category: Business Intelligence
- Category: AI Personalization
- Category: Customer Insights
- Category: Data Analysis
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Data-Driven Decision-Making
- Category: Artificial Intelligence
- Category: User Feedback
- Category: Customer experience improvement
- Category: Trend Analysis
