Mastering Active Listening in the Global Workplace
Completed by Erin Fulcher
February 11, 2026
4 hours (approximately)
Erin Fulcher's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance communication and collaboration.
Demonstrate empathy and emotional intelligence in professional interactions.
Use reflective listening to resolve conflicts effectively.
Interpret and leverage non-verbal communication cues to strengthen relationships.
Skills you will gain
- Category: Adaptability
- Category: Team Collaboration
- Category: Empathy
- Category: Communication
- Category: Communication Strategies
- Category: Cultural Sensitivity
- Category: Active Listening
- Category: Empathy & Emotional Intelligence
- Category: Collaboration
- Category: Rapport Building
- Category: Emotional Intelligence
- Category: Non-Verbal Communication
