GenAI for Customer Service Representatives
Completed by Oyewole Akanbi
December 29, 2024
2 hours (approximately)
Oyewole Akanbi's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Representatives
What you will learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you will gain
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Personalized Service
- Category: LLM Application
- Category: Customer Service
- Category: Data Ethics
- Category: Customer Analysis
- Category: Generative AI
- Category: AI Integrations
- Category: Responsible AI
- Category: User Feedback
