Mastering Customer Success
Completed by Joanne LeVally
March 15, 2026
14 hours (approximately)
Joanne LeVally's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Crisis Management
- Category: Incident Management
- Category: Customer experience improvement
- Category: Smart Goals
- Category: Key Performance Indicators (KPIs)
- Category: Account Management
- Category: Performance Metric
- Category: Customer Relationship Building
- Category: Business Metrics
- Category: Customer Retention
- Category: Business Management
- Category: Customer Relationship Management
