The Service Desk Handbook
Completed by Hammad Nasir
January 21, 2026
3 hours (approximately)
Hammad Nasir's account is verified. Coursera certifies their successful completion of The Service Desk Handbook
What you will learn
Understand the core principles and strategic role of service desk management
Design and implement an efficient service desk structure
Develop high-performance teams and effective service delivery processes
Measure and improve service desk performance using key metrics
Skills you will gain
- Category: Document Management
- Category: Continuous Improvement Process
- Category: Technical Support and Services
- Category: Service Management
- Category: Incident Management
- Category: Help Desk Support
- Category: Customer Service
- Category: AI Integrations
- Category: Service Level
- Category: Software Documentation
- Category: Customer Support
- Category: Self Service Technologies
