ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by RAYMOND GORDON ADKINS
December 21, 2025
3 hours (approximately)
RAYMOND GORDON ADKINS's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Technical Support and Services
- Category: Process Design
- Category: Operational Efficiency
- Category: Digital Transformation
- Category: IT Service Management
- Category: Performance Analysis
- Category: Business Process Automation
- Category: Workflow Management
- Category: Self Service Technologies
- Category: Service Management
- Category: Service Improvement
- Category: AI Workflows
