ITIL V4 Introduction to Service Management Concept
Completed by Emmanuel Ogbonnia Isu
July 12, 2025
8 hours (approximately)
Emmanuel Ogbonnia Isu's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Digital Transformation
- Category: Value Propositions
- Category: Innovation
- Category: Technical Management
- Category: Service Management
- Category: IT Service Management
- Category: Stakeholder Management
- Category: Information Technology Infrastructure Library
- Category: Technical Services
- Category: Continuous Improvement Process
- Category: Service Improvement
- Category: Business Management
