AI for Customer Experience with Chatbots and Analytics
Completed by Amy Versaw
October 15, 2025
3 hours (approximately)
Amy Versaw's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: Generative AI Agents
- Category: Agentic Workflows
- Category: Business Process Automation
- Category: Predictive Analytics
- Category: Responsible AI
- Category: Artificial Intelligence
- Category: Google Gemini
- Category: Personalized Campaigns
- Category: Anthropic Claude
- Category: LLM Application
