GenAI for Customer Service Representatives
Completed by Caroline Zimmerman
November 28, 2025
2 hours (approximately)
Caroline Zimmerman's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Representatives
What you will learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you will gain
- Category: Data Ethics
- Category: User Feedback
- Category: Personalized Service
- Category: Generative AI
- Category: Customer Service
- Category: AI Personalization
- Category: Customer Analysis
- Category: LLM Application
- Category: AI Integrations
- Category: Responsible AI
- Category: Customer experience improvement
