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Service-Level Agreement (SLA): Why It's Important and How to Write One
Discover what goes into a service-level agreement (SLA), which type of business usees them and why, and how to create your own.
August 2, 2022
Article
Coursera Staff
Editorial Team
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Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact-checkers. Our articles are deeply researched and thoroughly reviewed to ensure we are providing trustworthy information and advice for any topic. We understand that taking the next step in your education or career can raise questions. We are here to provide actionable, reliable, and relevant answers so you can achieve your goals.
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