IT Support Specialist

Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are over 295,000 open jobs in IT support with a median entry-level salary of $65,000 in the U.S.¹ Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Deloitte, Target, Verizon, and of course, Google. 75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion² This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. This program is ACE® approved—when you complete, you can earn up to 15 college credits, the equivalent of 5 college courses at bachelor’s degree level. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate. Check out all Google Career Certificates here. ¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Based on program graduate survey, United States 2022

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Google Career Certificates

Learners who complete this program will receive a 50% discount voucher to take the MS-900 Certification Exam. Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. 1 Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support. When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals. 1 Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10).

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Microsoft

Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started. Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service. You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues. When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search. You’ll also be prepared to take the CompTIA ITF+ certification exams and receive a 30% discount voucher for the certification exams like A+.

Instructors:

IBM Skills Network Team +1 more

Begin your journey in becoming a proficient Technical Customer Support Specialist with the “Develop with Dell” program. This comprehensive professional certificate equips you with the essential skills to excel in the tech support industry. Our on-demand courses allow you to learn at your own pace, ensuring a seamless integration with your schedule. What You Will Learn: • Hardware Fundamentals: Gain a thorough understanding of client and enterprise hardware components and their functions. Explore the intricacies of modern computing devices and learn how to identify key components that drive technology forward. • Troubleshooting Expertise: Master effective techniques to diagnose and resolve hardware issues. Develop a systematic approach to problem-solving applicable to a wide range of technical challenges in the field. • Exceptional Customer Service: Develop the interpersonal skills necessary to provide outstanding technical support and customer care. Learn to communicate complex technical information in a clear and understandable manner, ensuring customer satisfaction and loyalty. By completing this program, you will not only acquire the technical know-how but also the confidence to tackle the demands of a tech customer support role. This certificate will open doors to new opportunities and empower you to make a significant impact in the world of technology support. Enroll now and take the first step towards a rewarding technical customer support career.

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Develop with Dell