Prepare for a job as an entry-level
Customer Service Representative
$37,600 median salary*
826,296 jobs available*
If you like helping others, problem solving, and creating positive experiences this role is for you.
As a Customer Service Representative, you’ll interact with customers to answer questions and resolve problems through various channels such as in-person, over the phone, or online. You’ll also troubleshoot technical issues related to equipment or software and keep records of all customer interactions and transactions. Using strong communication and listening skills to identify concerns and evaluate needs, you’ll help provide quality service to customers. You’ll also analyze problems and provide solutions, while proactively looking for potential relationship development and upselling opportunities. A Customer Service Representative adheres to policies and procedures while supporting the organization's goals and values.
* Median salary and job opening data are sourced from United States Lightcastâ„¢ Job Postings Report. Data for job roles relevant to featured programs (7/1/2022 - 6/30/2023)
Top 6 skills needed for Customer Service Representative
Common job titles
Customer Service Representative
Customer Service Associate
Customer Service Specialist
Service Advisor
Start your career journey
From learning core skills to finding your next job, get just what you need for each step of your career journey.
Develop
Train for in-demand careers with help from top industry partners.
Practice
Get hands-on experience with the same tools you’ll use on the job.
Demonstrate
Prove you’ve got the skills by completing real-world projects.
Showcase
Show employers you’re job ready with a shareable profile.
Develop job-ready skills at your own pace
Professional Certificates are your fast-track to this career. No experience required.

CVS Health Call Center Customer Service
CVS Health
Professional Certificate

CVS Health Call Center Customer Service
Instructors:
8,649
4.8
/5
(175 ratings)
Average: 4 months (3 hours/week)
4 courses
Average: 4 months (3 hours/week)
4 courses
Skills you'll gain
Customer Service, Communication, Task Prioritization, Time management, De-escalation, Active Listening +2 more

CVS Health Retail Customer Service
CVS Health
Professional Certificate

CVS Health Retail Customer Service
Instructors:
3,020
4.7
/5
(67 ratings)
Average: 4 months (3 hours/week)
4 courses
Average: 4 months (3 hours/week)
4 courses
Skills you'll gain
Customer Service, Communication, Task Prioritization, Time management, De-escalation, Active Listening +3 more
Practice with tools used by Customer Service Representative
With Guided Projects, you can quickly build new job skills by using the latest tools and following side-by-side recorded video guidance from expert instructors.
- Status: New
Coursera Project Network
- Status: New
Coursera Project Network
- Status: New
Coursera Project Network
- Status: New
Coursera Project Network