Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Skills you'll gain: Google Workspace, Lightweight Directory Access Protocols, Active Directory, Gmail, User Accounts, Collaborative Software, Automation, Identity and Access Management, Configuration Management, Systems Integration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Penetration Testing, Cybersecurity, Anomaly Detection, Cyber Threat Intelligence, Threat Detection, AI Security, Security Awareness, Network Analysis, Generative AI, Prompt Engineering, Email Security, Machine Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Control Panels, Cloud Hosting, User Accounts, File Management, System Configuration, Web Servers, Content Management, Safety and Security, User Interface (UI)
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: System Monitoring, Google Workspace, Cloud Management, Endpoint Security, Network Troubleshooting, Security Management, Cloud Applications, Application Deployment, Compliance Auditing, Incident Management, Data Security, Configuration Management, User Provisioning, Taking Meeting Minutes, Annual Reports
Intermediate · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Proposal Writing, Interpersonal Communications, Editing, Verbal Communication Skills, Active Listening, Public Speaking, Constructive Feedback, Business Writing, Technical Writing, Technical Communication, Technical Management, Communication, Presentations, Proofreading, Trustworthiness, Persuasive Communication, Storytelling, Non-Verbal Communication, Rapport Building, Engineering Management
Build toward a degree
Beginner · Specialization · 1 - 3 Months
Skills you'll gain: Business Writing, Concision, Writing, Persuasive Communication, Technical Writing, Business Communication, Grammar, Target Audience, Writing and Editing, Report Writing, Editing, Technical Communication, Proofreading, AI Enablement, Productivity
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support and Services, Technical Support, System Monitoring, Disaster Recovery, Cloud Computing, Network Protocols
Beginner · Professional Certificate · 3 - 6 Months

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Amazon Web Services, Amazon DynamoDB, Amazon S3, Amazon Elastic Compute Cloud, Scalability, Cloud Computing, Cloud Infrastructure, Cloud Security, Cloud Storage, System Monitoring, Load Balancing, Data Storage, Virtual Networking, Database Development, General Networking, Virtual Machines, Containerization
Beginner · Course · 1 - 4 Weeks

Minnesota State University, Mankato
Skills you'll gain: Technical Writing, Writing and Editing, Technical Documentation, Editing, Technical Communication, Web Content Accessibility Guidelines, Collaborative Software, Style Guides, Usability, Functional Design
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Sustainability Reporting, Financial Analysis, Financial Statement Analysis, Cost Estimation, Environmental Social And Corporate Governance (ESG), Capital Budgeting, Budgeting, Cost Benefit Analysis, Project Risk Management, Risk Analysis, Income Statement, Financial Modeling, Project Estimation, Investment Management, Balance Sheet, Risk Management, Financial Reporting, Financial Forecasting, Project Finance, Finance
Build toward a degree
Beginner · Specialization · 3 - 6 Months

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Trustworthiness, Team Building, Team Motivation, Team Management, Team Leadership, Teamwork, Honesty, Relationship Building, Empathy, Collaboration, Professional Development, Storytelling, Mindfulness
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Proposal Writing, Editing, Business Writing, Technical Writing, Technical Management, Technical Communication, Proofreading, Engineering Management, Writing, Business Correspondence, Target Audience, Concision, Grammar, Persuasive Communication, Communication
Build toward a degree
Beginner · Course · 1 - 4 Weeks