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  • Customer Insights

Customer Insights Courses

Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.


Popular Customer Insights Courses and Certifications


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    O

    O.P. Jindal Global University

    Microeconomics: Foundations and Insights

    Skills you'll gain: Economics, Game Theory, Economic Development, Market Dynamics, Socioeconomics, Behavioral Economics, Business Economics, Policy Analysis, Public Policies, Decision Making, Market Analysis, Consumer Behaviour, Supply And Demand, Analysis, Cost Benefit Analysis, Strategic Decision-Making, Competitive Analysis, Production Planning, Critical Thinking, Resource Allocation

    Build toward a degree

    Beginner · Course · 1 - 3 Months

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    O

    O.P. Jindal Global University

    Macroeconomics: Foundations and Insights

    Skills you'll gain: Economics, Financial Policy, Economic Development, International Finance, Supply And Demand, Policy Analysis, Sustainable Development, Socioeconomics, Behavioral Economics, Accounting, Market Dynamics, Critical Thinking

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
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    9 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Introduction to CRM with HubSpot

    Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented

    4.6
    Rating, 4.6 out of 5 stars
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    996 reviews

    Beginner · Guided Project · Less Than 2 Hours

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    U

    University of Virginia

    Design Thinking: Insights to Inspiration

    Skills you'll gain: Design Thinking, Innovation, User Research, Design Research, Open Mindset, Human Centered Design, Project Scoping, Project Planning, Growth Mindedness, User Feedback, Strategic Thinking, Qualitative Research, Interviewing Skills, Customer Insights, Empathy

    4.7
    Rating, 4.7 out of 5 stars
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    146 reviews

    Beginner · Course · 1 - 3 Months

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    C

    CVS Health

    Retail Customer Service

    Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

    4.7
    Rating, 4.7 out of 5 stars
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    34 reviews

    Beginner · Course · 1 - 3 Months

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    G

    Google

    Build Customer Loyalty

    Skills you'll gain: Customer Analysis, User Feedback, Contextual Advertising

    5
    Rating, 5 out of 5 stars
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    7 reviews

    Beginner · Course · 1 - 4 Weeks

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    T

    Tableau Learning Partner

    Communicating Data Insights with Tableau

    Skills you'll gain: Data Storytelling, Data Presentation, Dashboard, Interactive Data Visualization, Tableau Software, Data-Driven Decision-Making, Data Visualization Software, Business Reporting, Data Analysis, Business Intelligence, Presentations, Stakeholder Engagement

    4.7
    Rating, 4.7 out of 5 stars
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    72 reviews

    Beginner · Course · 1 - 4 Weeks

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    C

    Coursera

    TikTok Insights: Crack the Algorithm

    Skills you'll gain: TikTok, Video Production, Content Strategy, Social Media Content, Content Performance Analysis, Content Creation, Drive Engagement, Social Media Strategy, Social Media

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    YouTube Insights: Crack the Algorithm

    Skills you'll gain: Content Performance Analysis, Content Strategy, Content Creation, Social Media Strategy, Key Performance Indicators (KPIs), Performance Metric, Growth Strategies, Performance Analysis, Promotional Strategies, Drive Engagement

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Facebook Insights: Crack the Algorithm

    Skills you'll gain: Content Performance Analysis, Facebook, Social Media Content, Analysis, Social Media, Drive Engagement, Social Media Strategy, Content Creation

    Beginner · Course · 1 - 4 Weeks

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    A

    AI CERTs

    Customer Experience in Telecommunication

    Skills you'll gain: Tensorflow, PyTorch (Machine Learning Library), Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Generative AI, Internet Of Things, Responsible AI, Telecommunications, Network Monitoring, Generative AI Agents, Data Ethics, Network Performance Management, Emerging Technologies, Wireless Networks, Digital Communications, Network Architecture, Computer Networking, System Design and Implementation, Network Protocols, Communication

    Advanced · Course · 1 - 3 Months

  • S

    Samsung

    Samsung Customer Care Essentials

    Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

    4.9
    Rating, 4.9 out of 5 stars
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    8 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer insights courses

  • Microeconomics: Foundations and Insights: O.P. Jindal Global University
  • Macroeconomics: Foundations and Insights: O.P. Jindal Global University
  • Introduction to CRM with HubSpot: Coursera
  • Design Thinking: Insights to Inspiration : University of Virginia
  • Retail Customer Service: CVS Health
  • Build Customer Loyalty : Google
  • Communicating Data Insights with Tableau: Tableau Learning Partner
  • TikTok Insights: Crack the Algorithm: Coursera
  • YouTube Insights: Crack the Algorithm: Coursera
  • Facebook Insights: Crack the Algorithm: Coursera

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