Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer experience improvement, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Customer Communications Management, Content Management Systems, Payment Processing, E-Commerce, Web Content, Product Management, Shipping and Receiving, Marketing, Account Management, Business
Beginner · Guided Project · Less Than 2 Hours

Khalifa University
Skills you'll gain: AI Personalization, Sales Enablement, Customer Data Management, Sales Management, AI Enablement, Customer experience improvement, Predictive Analytics, AI Product Strategy, Customer Insights, Customer Engagement, Advanced Analytics, Large Language Modeling, Fraud detection, Artificial Intelligence, Data Integration, Network Analysis, User Feedback, Technology Roadmaps, Change Management
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Software As A Service, Customer Retention, Business Modeling, Customer experience strategy (CX), Customer Relationship Management, Business Transformation, Business Strategies, Technology Strategies, Revenue Management, Service Level Agreement, Cloud Services, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Account Strategy, Account Management, Customer Success Management, Customer Engagement, Customer Relationship Building, Customer Relationship Management, Milestones (Project Management), Growth Strategies, Expectation Management, Relationship Management, Data-Driven Decision-Making, Drive Engagement, Goal Setting, Needs Assessment
Intermediate · Course · 1 - 4 Weeks

Banco Interamericano de Desarrollo
Skills you'll gain: Project Finance, Sustainable Development, Environmental Social And Corporate Governance (ESG), Private Equity, Capital Markets, Economic Development, Innovation, Loans, Sustainability Standards, Financial Market, Investments
Beginner · Course · 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Health Policy, Economics, Policy, and Social Studies, Crisis Management, Environmental Monitoring, Policty Analysis, Research, and Development, Emergency Response, Spatial Data Analysis, Socioeconomics, Geographic Information Systems, Public Health, Public Health and Disease Prevention, Infectious Diseases, Data Science, Financial Modeling, Finance, Network Analysis, Data Collection, Stakeholder Engagement
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Ideation, Entrepreneurship, Value Propositions, Presentations, Entrepreneurial Finance, Innovation, New Product Development, Product Development, Business Planning, New Business Development, Business Risk Management, Business Modeling, Financial Analysis, Business Communication
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Pinterest, Organizational Skills, Social Media Content, Merchandise Maintenance, Account Management, User Accounts, Direct Selling, Marketing, Business Marketing, Product Promotion, Business Strategy, Business Analytics
Beginner · Guided Project · Less Than 2 Hours

Università di Napoli Federico II
Skills you'll gain: Securities (Finance), Portfolio Management, Equities, Investments, Finance, Fixed Asset, Derivatives, Capital Markets, Statistical Methods, Financial Modeling, Risk Analysis, Regression Analysis, Time Series Analysis and Forecasting
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Financial Modeling, Entrepreneurial Finance, Business Valuation, Private Equity, Business Modeling, Entrepreneurship, Investment Banking, Financial Analysis, Finance, Financial Forecasting, Return On Investment, Financial Management, Balance Sheet, Financial Statements, Income Statement, Cash Flows, Excel Formulas, Microsoft Excel
Mixed · Course · 1 - 3 Months

Banco Interamericano de Desarrollo
Skills you'll gain: Risk Analysis, Project Finance, Risk Management, Project Design, Policy Analysis, Project Management, Feasibility Studies, Strategic Partnership, Public Policies, Financial Analysis, Fiscal Management, Climate Change Adaptation, Regulatory Requirements, Case Studies
Beginner · Course · 1 - 4 Weeks