About this Course

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
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Start instantly and learn at your own schedule.
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 33 hours to complete
Portuguese (Brazilian)

Skills you will gain

  • Identificar oportunidades de atendimento ao cliente alinhadas ao negócio.
  • Desenvolver habilidades de atendimento ao cliente.
  • Estabelecer novos modelos de negócios.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

Conhecimentos básicos em atendimento ao cliente.

Approx. 33 hours to complete
Portuguese (Brazilian)

Offered by

Placeholder

Fundação Instituto de Administração

Syllabus - What you will learn from this course

Week
1

Week 1

8 hours to complete

Motivações dos Modelos de Negócios Como Serviço

8 hours to complete
6 videos (Total 37 min), 12 readings, 7 quizzes
Week
2

Week 2

8 hours to complete

Modelos de Negócios Como Serviço

8 hours to complete
6 videos (Total 43 min), 12 readings, 7 quizzes
Week
3

Week 3

8 hours to complete

XaaS – Anything as a Service

8 hours to complete
6 videos (Total 48 min), 12 readings, 7 quizzes
Week
4

Week 4

8 hours to complete

Tornando o Sucesso do Cliente Uma Realidade Em Um Mundo XaaS

8 hours to complete
6 videos (Total 38 min), 12 readings, 7 quizzes

About the Fundamentos da Gestão do Sucesso do Cliente Specialization

Fundamentos da Gestão do Sucesso do Cliente

Frequently Asked Questions

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